Privacy Policy

Effective Date: October 2026

Business Name: Sea Shell Development

Location: Erina, NSW, Australia

At Sea Shell Development, we respect your privacy and are committed to protecting the personal information of the families, educators, and clients we support. This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant state legislation, including the Health Records and Information Privacy Act 2002 (NSW).

1. Information We Collect

To provide early childhood intervention, parent advocacy, educational consultancy, and developmental support, we may collect various types of personal and sensitive information:

Personal Details: Names, email addresses, phone numbers, postal addresses, and preferred methods of contact.
Child & Family Information: Child’s name, age, date of birth, family background, and educational settings (e.g., preschool or primary school details).
Sensitive & Health Information: Diagnostic reports, allied health assessments (Occupational Therapy, Speech Pathology, Psychology, Paediatric reports), developmental histories, NDIS plan goals, and support requirements.
Service Details: Information regarding early learning services, schools, or professionals involved in your child’s care.
Payment & Funding Information: NDIS plan details (self-managed or plan-managed), invoicing addresses, and transaction records.
Website Usage Data: Non-identifiable technical data such as IP address, browser type, pages visited, and cookies when you interact with our website.

2. How We Collect Information

We collect personal information directly from you unless it is unreasonable or impracticable to do so. Collection methods include:

Contact forms submitted via our website.
Emails, phone calls, and virtual or in-person consultations.
Client intake forms, questionnaires, and consent documents.
Diagnostic reports, assessments, and documentation shared directly by you.
Third parties (such as schools, early childhood services, or allied health professionals) only when explicit, written consent has been provided by a parent or legal guardian.

3. Why We Collect and How We Use Your Information

We collect and use your information for the following primary purposes:

Service Delivery: Providing early intervention, parent advocacy, report translation, educator coaching, and educational consultancy.
Communication: Responding to inquiries, scheduling appointments, and providing ongoing support updates.
Collaboration: Working alongside schools, early childhood services, and multidisciplinary teams with your written permission to ensure holistic support.
NDIS Administration: Processing invoicing and records for self-managed or plan-managed NDIS funds.
Business Operations: Managing billing, maintaining clinical records, fulfilling legal obligations, and improving our digital resources and services.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We only disclose personal or health information in the following circumstances:

With Your Explicit Consent: Sharing information with schools, educators, early learning services, or allied health professionals to coordinate support for your child.
Service Providers: Secure third-party platforms used for practice management, email communications, invoicing, or cloud storage (all operating under strict privacy and data security obligations).
Legal Obligations: Where required or authorised by law, such as mandatory reporting requirements under child protection legislation or court orders.

5. Data Storage and Security

We take reasonable technical, administrative, and physical measures to protect your personal and health information from misuse, loss, unauthorized access, modification, or disclosure:

Digital Security: Password-protected devices, encrypted cloud storage, and secure client management platforms.
Physical Security: Any hard-copy files or working notes are kept in secure, locked storage.
Data Retention: We retain client records in accordance with Australian legal standards and statutory requirements for health and developmental records. When information is no longer needed, it is securely destroyed or permanently de-identified.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you or your child, and to request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading.

To request access or corrections, please contact us at seashelldevelopment.au@gmail.com. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites or external resources (e.g., social media platforms, educational reference sites). We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party website you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practice, legal obligations, or service offerings. Updated versions will be posted on our website with a revised effective date.

9. Contact Us & Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint regarding how your personal information has been handled, please contact:

Sea Shell Development

Attn: Michelle Barker

Email: seashelldevelopment.au@gmail.com

Location: Central Coast / Erina, NSW

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.